You can’t cancel or edit an order yourself in Supplio.
Before you pay or approve
Simply don’t pay for or approve it. Nothing is sent until you do.
After you’ve approved it
Contact us straight away with the order number.
- If it hasn’t been picked yet, we cancel it and credit everything you paid.
- If picking has started, the fulfilment fee can’t be credited.
- Once it has been dispatched, it can’t be stopped.
We can’t guarantee that a request reaches the partner in time.
Changing the delivery address
If you change the address on the order in your store before it ships, the change comes through to Supplio. After dispatch, address changes are between you and the carrier.
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